Legal
Refund Policy
Last updated: June 15, 2026
1. Overview
Muhammad Zaman, trading as Dragble, based in Lahore, Pakistan is committed to fair billing and transparent refunds. Payments for paid subscriptions are processed by a third-party payment processor acting as Merchant of Record and reseller. The processor handles payment collection, tax calculation and remittance, invoices, chargebacks, buyer support, and refund settlement for those transactions. Dragble does not store your card details.
2. Free Plan
Our Free plan is free forever. You do not enter payment details for the Free plan, no charges are applied, and therefore no refund is applicable for Free plan usage.
3. Free Trial
All paid self-serve plans include a 14-day free trial. During the trial, you receive full access to the selected paid plan features, no charge is applied until the trial ends, and you may cancel anytime before the trial expires to avoid billing. If you do not cancel before the trial ends, your subscription automatically converts to the monthly or annual paid plan shown at checkout.
4. Monthly Subscriptions
Monthly subscriptions are billed at the start of each billing cycle. You have a 14-day refund window after each monthly charge, subject to the exceptions below. You can cancel at any time from your dashboard, and your access continues until the end of the current paid period.
5. Annual Subscriptions
Annual subscriptions are billed once per year at the start of each annual term. You have a 14-day refund window after the annual charge, subject to the exceptions below. After 14 days, cancellation takes effect at the end of the current annual period and no refund is issued for the unused remainder of the term unless required by applicable law.
6. Auto-Renewal Disclosure
Subscriptions automatically renew at the end of each billing period unless you cancel before renewal. We may send a renewal reminder before the next charge. To prevent renewal, cancel your subscription from your dashboard billing settings before the renewal date or contact hello@dragble.com for help.
7. How to Request a Refund
Email hello@dragble.com and include your account email address plus a short reason for the request. We aim to respond within 3 business days. If approved, the refund is submitted through the payment processor and typically takes 5-10 business days to appear, depending on your bank or card issuer.
8. Exceptions
Within the 14-day refund window, refunds are generally approved unless there is evidence of fraud, abuse, chargeback manipulation, or a Terms of Service violation. Outside that window, no refund is available for accounts terminated for Terms of Service violations, plan downgrades, or partial months of service already consumed, unless required by applicable law.
9. Plan Changes
Where plan changes are supported in the dashboard or checkout flow, upgrades may be charged immediately or prorated for the remainder of the current billing period, and downgrades generally take effect at the start of the next billing cycle. The exact amount and timing are shown before checkout or confirmed in billing communications.
10. Chargebacks
Please contact us first if you believe there is a billing error. We will work in good faith to resolve the issue quickly and fairly. Chargebacks initiated without contacting us first may result in temporary account suspension while we review the matter.
11. Dispute Resolution
If a dispute arises, both parties agree to attempt a good-faith negotiation before escalation. Any unresolved dispute will be handled in accordance with the Terms of Service governing your use of the service.
12. Changes to This Policy
We may update this policy from time to time. Any revision will be posted on this page with an updated "Last updated" date so you can see when the policy changed.
13. Contact
For questions about billing, renewals, cancellations, or refunds, contact hello@dragble.com. Dragble is operated by Muhammad Zaman, trading as Dragble, based in Lahore, Pakistan.